Payment & Shipping
You will receive an email with shipping confirmation where you can track your order by clicking on the link in the email or by logging into your account after your order has been posted.
All orders are inspected before dispatch and packed safely.
August & Alvina will no longer be responsible for goods shipped after they have been sent. If you experience delays or an item is damaged upon arrival please check with your post office and/or track your order.
Please do note we do not take responsibility for incorrect shipping address so be sure to provide the correct shipping address at the checkout.
If you purchase an item over the weekend or a public holiday, your parcel will be shipped within the next 1-3 business days.
A tracking number will be provided once your package is dispatched.
Please email us at firstname.lastname@example.org for further information regarding Shipping
FREE STANDARD SHIPPING OVER $150 WITHIN AUSTRALIA
All orders within Australia are sent with a tracking number.
Orders under $150, the Standard Parcel Post fee - is a flat rate of $10.50
Express Post - flat rate of $15
(All prices are in Australian Dollars $AUD and exclude customs fees)
We offer international shipping to New Zealand, Canada and the USA at this time.
All international orders are sent via Australia Post.
New Zealand Zone 1
Flat rate $20 on orders weighing under 1kg.
Flat rate $30.50 on orders weighing over 1kg.
New Zealand - expect between 4-6 business days (excl. public holidays and weekends)
**Due to COVID19 shipping is taking 10-20 business days**
US & Canada Zone 4
Flat rate $30 on orders weighing under 1kg
Flat rate $60 on orders weighing over 1kg.
North America - expect between 6-13 business days (excl. public holidays and weekends)
**Due to COVID19 shipping is taking 21-28 business days**
Please allow 1-3 business days for your orders to be shipped out.
*Please note that our international shipping pricing does not include any customs duties, foreign taxes or other fees that may be imposed once an item arrives into a country outside of Australia and this is the responsibility of the customer. For further information you can contact your local customs.
After payment is received we will post items within 1-3 business days.
Please allow 5-7 business days for your item to arrive within Vic and allow up to 10 business days for other states.
Please note these time frames are approximate and based on business days from the day of dispatch and type of postage chosen.
Shipping times may differ during COVID-19 and August & Alvina do not take responsibility for shipping delays.